Returns & exchange policy
We care about our customers' satisfaction and about offering products of the best quality.
Last updated: Oct 2, 2026
Return window and conditions
Customers may request a return within 3 days of receiving the order, and an exchange within 7 days, provided the product is in its original condition, has not been used or installed, and comes with all of its accessories.
Shipping costs for a change of mind
If the return is because the customer changed their mind or no longer wants the product, the customer pays the shipping and return costs.
Wrong or faulty items
If you received the wrong product or it has a manufacturing defect, please contact us with photos or a video showing the problem. We will check the case and resolve it in line with the warranty and your statutory rights.
What returns do not cover
Returns do not cover products damaged through misuse, incorrect installation, breakage or tampering.
Refunds
Once a return is approved, the amount is refunded to the original payment method within 3 to 14 business days. How long it takes to appear depends on the bank or the payment provider.
How to request an exchange or return
To request a return or an exchange, open the order in your account and choose “Return order” or “Exchange product”, give the reason and attach clear photos of the product from every side. We review the request and let you know the outcome. An order can be cancelled before it ships, and an exchange is possible until the order is confirmed.
